This return and refund policy indicates the context in which you are eligible for a return and/or a refund on your order. This policy covers our online sales.
If you have any question that is not covered by this policy, you may contact our customer service and support team directly through live chat or email.
How many days do I have to return my item?
We understand that you might change your mind. As such, you can return any item ordered free of charge, within 7 days of delivery. The 7-day window starts from the day 1 of your purchase
To notify us of your return, please contact our customer support team through live chat or email (firstname.lastname@example.org).
You do not have to provide any reason for the return.
However we would love to get more feedback on the reason of your return so we may contact you to learn a bit more about your experience. This will help us improve our product and the experience for our customers.
When will I receive my refund?
We will proceed with the refund within 7 days of receiving your cancellation request.
How much will the refund be?
The refund will cover your whole order amount.
For any question regarding our return policy, please reach out to our customer service team through live chat or email.